Customer Services

For all complaints that are not related to Higher Education, please follow the below policy and use the below form at Stage 2:

Complaints Policy 2025 – 2027 (update)

Stage 2 Formal Complaint Form 2025 – 2027

In the first instance, the College will try and resolve any complaint informally. Attempts will be made to try and resolve the matter locally with the department or with the relevant course manager or member of staff.  If an informal resolution is not possible, then the complaint can be escalated to Stage 2 using this form.

For all complaints relating to Higher Education please follow the below policy and use the below form at Stage 2:

HE Students Complaints Policy 2026 – 2028

HE Student Complaints Stage 2 Formal Complaint Form 2026 – 2028

Prior to completing this form, you should report your concern informally to your Module Tutor, Course Manager or Head of Department. This form is designed for use at the Formal Stage of the HE Student Complaints Policy. Please ensure that you have read and understood the process before completing this form.